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Help

Answers to the things people ask most. If yours isn't here, email us — a person reads every message.

Searching for a property

Finding, filtering and saving listings.

How do I narrow down a search?
Open Browse properties and use the filters on the left — for sale or for rent, location, price, property type, bedrooms and bathrooms. You can also start from Top cities or Top searches, which are pre-built searches with live listing counts.
Can I save listings to come back to?
Yes. The heart on any listing adds it to your favourites, and you'll find them all under your account. You need to be signed in for favourites to persist.
How do I contact the person selling or renting?
Send an inquiry from the listing page. It goes to the broker or agent who posted it, and their replies arrive in your Scoutlify messages. You can also follow a vendor from Vendors to be notified when they post something new.
Are prices in pesos?
Yes — every price on Scoutlify is in Philippine pesos (₱).

Listing a property

For brokers, agents and agencies.

Why is my listing not visible yet?
New listings are reviewed before they go live. A listing moves from draft to pending review, then to active once approved. If something needs changing it comes back as rejected with a reason, and you can fix it and resubmit.
How many listings can I have?
That depends on your plan. Solo is free and allows one active listing; the paid plans raise the cap, and Agency is unlimited. The full breakdown is on the Pricing page.
How do I get the verified badge?
Submit your PRC license or DHSUD registration from your broker workspace. Once our team approves it, the badge appears on your profile and on every listing you post.
What is the difference between a broker, an agent and an agency?
They are separate account types, and each has its own directory: brokers, agents and agencies. Agencies additionally get an overview of the agents affiliated with them.

Your account

Profile, privacy and sign-in.

Why does my profile URL look like a random code?
Your handle is deliberately opaque so that your real name never appears in a URL. You can claim a nickname of your own from your account settings — but only once, so pick one you are happy to keep.
I deleted my account by mistake. Can I get it back?
Yes, within 30 days. Signing in again during that window reactivates the account and everything on it. After 30 days the data is permanently removed and cannot be recovered.
How do I sign in?
With your email and password, or with Google. Sessions are kept in secure, browser-only cookies — we never put your session in a URL.

Plans and billing

Subscriptions, payments and refunds.

How do I pay?
Card and e-wallet payments are handled by PayMongo. Scoutlify never sees or stores your card details.
Can I change or cancel my plan?
Any time, from your billing page. A cancelled subscription stays active until the end of the period you have already paid for, then drops to the free Solo plan.
What happens if a payment fails?
PayMongo retries it a few times, and your listings stay live during that grace period. You can update your payment method from billing at any point.
Do you offer refunds?
Our refund policy covers when a refund applies and how to request one.

Still stuck?

Tell us what you were trying to do and we'll pick it up from there.

Email [email protected]